Project Description

Line Level Training

START for Individual Positions​

Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry.

START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property.

Certification gives job seekers a competitive edge over non-certified candidates. It may also increase job retention and lead to opportunities to earn higher wages. ​

Programs for individual positions include the following sections: ​

  • All Employee Knowledge ​
  • Position-Specific Knowledge ​
  • Job Breakdowns ​

Successful candidates who complete the START program and pass the 30 multiple-choice certification exam for that position with a score of 70% or higher will receive a certificate and lapel pin.

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. The Front Desk Representative certification recognizes those professionals who are skilled at the many tasks they must perform.

START for Front Desk Representative covers 16 key areas, including: ​

  • Identifying equipment and systems used by front desk staff​
  • Understanding the importance of key control ​
  • Identifying the steps and tasks involved in pre-arrival, check in, and departure​

230 USD per person including KDV + 100 USD book including shipping and handling

Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property, the guestroom, is kept to the highest standards of cleanliness. Certification recognizes those guestroom attendants who are skilled in every cleaning task.​

START for Guestroom Attendants covers 19 key areas, including: ​

  • Demonstrating how to use cleaning supplies and chemicals correctly and safely​
  • Understanding safety and security issues for housekeepers​
  • Discussing ways to organize carts and work areas for maximum efficiency ​

230 USD per person including KDV + 100 USD book including shipping and handling

There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. The Certified Maintenance Employee recognizes those professionals who know how to maintain the physical property. ​

START for Maintenance Employee covers 14 key areas, including: ​

  • Discussing the importance of OSHA regulations and person protective equipment​
  • Summarizing the role of maintenance workers in property safety and security ​
  • Listing common tools and how to prepare, inventory, and maintain them ​

230 USD per person including KDV + 100 USD book including shipping and handling

When it comes to an outstanding dining experience, guests rely on restaurant servers. They’re the ones who make them feel welcome, can explain the menu, serve food, and provide all-around great service. The Certified Restaurant Server recognizes the high level of professionalism needed to succeed and to bring outstanding service to every guest.​

START for Restaurant Server covers 22 key areas, including: ​

  • Demonstrating how to greet and seat guests and anticipate guest needs​
  • Explaining how to serve beverages, serve the meal, and check back to the table ​
  • Explaining how to present guest checks and settle bills ​

230 USD per person including KDV + Book Price

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Guest Service Gold® and Certified Guest Service Professional (CGSP)

Guest service is the foundation and heart of every hospitality career. That’s why AHLEI recommends Guest Service Gold® training that leads to the Certified Guest Service Professional (CGSP) designation for every workforce program that prepares clients for the hospitality industry. With solid guest service skills, your clients will be a valuable addition to any hospitality operation.​

Through Guest Service Gold, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. No time in position is required to earn the certification, giving your clients a marketable edge when applying for their first hospitality job.

Options include:​

All three programs are available in English or Spanish, and all lead to the same Certified Guest Service Professional (CGSP) designation upon successful completion of the exam with a score of 70% or higher.

Total 15 hours, 230 USD per person including KDV + 100 USD book including shipping and handling

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How to Register?

You must pay the program fee and the related books fee to the account below. When making your bank transfer, you should state your name and surname as your explanation, the ID number and the name of the program you are attending.

You must pay the program fee and the related book fee to the account below. When making your bank transfer, you should state your name and surname as your explanation, also the ID number and the name of the program you are attending.

USD Account :
TR76 0006 4000 0021 0351 4569 90 Swift: ISBKTRIS
İş Bankası Levent

Which program should I join?

First of all, we recommend you to join the Guest Gold Relations course . If you are successful, then you will be entitled to receive general Hospitality Knowladge and you will continue with the subject ( Professional working area in hotel ) related with your department

How do I get online training and receive my books?

After you paid your program and books fees , we are going to give you a code , you will have accsess with this code to ebooks trough the site . Now available as an interactive eBook through VitalSource Bookshelf!

After your registrations has been done, we will send you a lesson Schedule and you will take your lessons trough zoom program or trough any other we will inform you . You will make your time valuable at home .

How can I get my exams ?

Students , will receive exams at our training center in Turkey. Exams are planned to be held in September. Your book prices include your exam fee.

How can I find a job in Turkey ?

We will direct the students who are successful in their education to find a job in Turkey.

What is the deadline for registration?

Registration is required until April 15, 2020. Students who pay the tuition fees are required to send their receipts to [email protected] or [email protected]

It is very important to send information to us via email about your ID , Names Surnames and about which program you applied

When will the courses start?

Training will begin on May 4, 2020. We will provide our students with information about the curriculum and course Schedule by e-mail. The above course topics may have small changes according to the possible ebooks. After 15th Of April we will send you , your ebook codes .

Sincerely and please be safe,

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